Tealeaf’s solutions are used by customer-centric organizations to build a true online customer experience competency across the enterprise. From ebusiness and IT, to customer service and compliance, Tealeaf provides the common “view” of the online customer enabling organizations to understand how to deliver better online solutions and provide more effective service for their customers.
Tealeaf captures and records what each customer is doing and seeing in real-time on every page and across all site visits — right down to the page-by-page, browser-level experience. Whether the experience occurs on a desktop computer, tablet or mobile device, Tealeaf uniquely captures both the quantitative and qualitative details of every single interaction. This rich customer experience dataset is then used to explore opportunities for improvement and innovation, drive requirements, and set priorities.