Survey – Feedback tools

ClickTest

September 7, 2011

ClickTest allows three types of tests that you can perform on your page. To get started, you’ll want to create a screenshot of your web page and put it into a .jpg or other image file format. Then, you can conduct these tests: “Fivesecondtest” — In this test, you show the web page to the user [...]

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UserVoice

September 6, 2011

UserVoice’s simple engagement tools help you do more customer support and get more feedback in less time, without getting in your way. They can also provide a feedback tab to your FaceBook fan page. url: http://www.uservoice.com/

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FeedbackArmy & Mechanical Turk

September 1, 2011

Quickly and inexpensively get workers at Amazon’s Mechanical Turk to provide written answers to questions about what they think about your site. It costs $10 for 10 reviews. You could go to Mechanical Turk (mturk.com) directly and save a little money but FeedbackArmy is easier and still very inexpensive. The quality of responses varies dramatically, [...]

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KISS Insights

September 1, 2011

Ask a question (or two) and your customers will see it slide up from the bottom right-hand corner of your site. You can read a review of how to use KISS Insights from one of my MarketMotive conversion certification graduates. url: http://www.kissinsights.com/

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5 Second Test

September 1, 2011

5 Second Test allows website owners to upload images that will be reviewed by random Internet users. Users view the image for just five seconds then click on the screen to indicate areas of the images that caught their attention. Using text fields provided on the screen, they describe what they saw on the places [...]

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Olark

September 1, 2011

Chat with visitors on your website from your desktop, your laptop, your iPhone, or your Blackberry. They work with standard chat (IM) clients (like iChat, Pidgin, and Meebo) and services (Google Talk and Jabber) which means YOU get to decide what software to use. Can be used with multiple operators too. url: http://www.olark.com/

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4Q from IPerceptions

August 31, 2011

When evaluating how you website is doing obviously it helps to get your customers’ opinions. This free tool helps you answer four important questions: * How satisfied are my visitors? * What are my visitors at my website to do? * Are they completing what they set out to do? * If not, why not? [...]

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Kamplye

August 31, 2011

allows your visitors to give feedback on your site, via a little button that sits at the edge of each webpage. Also offers Google Analytics integration. url: http://www.kampyle.com/

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Chalkmark

August 31, 2011

Quickly run a test on your UI prototypes to answer any nagging questions about usability. First click testing ensures that your users get started on the right foot when they hit your website. Use Chalkmark to increase your customer conversion and task oriented success rates by getting quick feedback on designs before you implement or update [...]

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